This returns policy is applicable to Click & Collect and Local Delivery purchases made online and may vary to our in store returns policy.
RETURN OF UNWANTED ITEMS
Contact Welland Valley Feeds within 14 days after the day of delivery to return or exchange any unused items in their original packaging. Please note that it is your responsibility to ensure that the items are returned to us in a saleable condition. Once opened and or used, products cannot be returned to us unless they are damaged or faulty. In addition, products of a personal nature cannot be returned for hygiene reasons. We will refund the cost of the products upon receipt of the returned items. If you wish to exchange any items, you will be required to make collection from the store.
RETURN OF DAMAGED GOODS
Contact Welland Valley Feeds within 14 days after the day of receipt to return or exchange (subject to availability) any damaged or faulty goods. We will refund the cost of the products upon receipt of the returned items should you not require a replacement.
HOW TO RETURN AN ITEM:
Simply contact us by email or telephone 01858 461 463 and we will inform you of the method for return of the goods.
The return address is:
Welland Valley Feeds Ltd
Once notified, all items should be received at Welland Valley Feeds Ltd within 30 days from the date of delivery. You will be required to cover the cost of returning your items. Items should be returned via a recorded delivery service as we cannot accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.