Click & Collect
When can I collect my order?
- We will notify you once your order is ready for collection. Orders are usually ready for collection within 2 hours but times may vary depending on many factors such as time and day of the week.
I would like to amend my Click and Collect order. Is this possible?
- We’re able to remove items from your order however we’re not able to add any items as this would require an additional payment. We suggest you place a new order for the items you’d like to add.
I would like to return something I ordered. Can I post this to you?
- Yes, but we’re not able to cover the costs for any returns made by post. Free returns is exclusively for UK Shipping orders. For more information on our Returns Policy, please click here.
When will I get my order?
- If you are a regular customer you will know your usual delivery day, however if you haven’t shopped with us before you can use this handy table to find the delivery day for your area.
How far do you deliver and is there a minimum order?
- Currently we are offering this service with a required minimum spend of £110 and only available within a 15 mile radius of LE16 7QE.
Do you deliver on the weekends?
- We deliver from Monday to Friday only.
I've already placed my order for delivery however I'd like to add something to my order! Can you do this?
- Yes we can! As long as the additional order is placed the day before your delivery is due to be delivered on, we can add on additional items. Just give the store a phone and we can happily add the product(s) you require and take payment for these. Alternatively you can pop into the store and speak to a member of staff who will be happy to help.
How much is shipping?
- The shipping fee will vary depending on the size or value of your basket. Our shipping fees start at £2.99 for smaller, lighter items and go up to £8.50 for products that are larger and heavier. We also offer FREE delivery for any orders above £100.
Why are your shipping prices so high?
- We only offer 1st class and Next Working Day delivery to our customers so they can get their orders quickly and with the best service possible. We're working closely with our couriers to ensure we have the lowest prices available to our customers for the service we want our customers to receive.
Do you ship outside the UK?
- Unfortunately we’re only shipping orders to the UK at the moment.
How long is the delivery?
- All orders are sent 1st class or Next Working Day. Our delivery window is 1-2 working days however there may be a slight delay if your order is placed after 12pm Friday through to Sunday as there are no courier collections over the weekend. This may also vary in peak times such as over the Christmas period when we cannot guarantee orders will be delivered within the 1-2 day window.
I bought something but I didn’t like it. Can I return it?
- Yes we offer FREE returns for shipping orders. To find out more about our Returns Policy, click here.