Terms and Conditions

General Terms

Returns Policy

Privacy Policy

Cookies Policy

General Terms

This section of the site outlines the terms and conditions you are agreeing to when you use and/or shop from the Welland Valley Feeds Ltd Website.

 Welland Valley Feeds Ltd shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Website.

 Welland Valley Feeds Ltd reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this Website.

 When buying goods on this site you are entering into a legally binding contract with Welland Valley Feeds Ltd. UK law is applicable on this site.

 We have taken every care in the preparation of the content of this Web site, however we cannot guarantee uninterrupted and totally reliable access to this Web site, and so therefore can not guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Welland Valley Feeds Ltd disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Web site and will accept no liability for any loss or damage arising as a result of problems with access.

 Welland Valley Feeds Ltd shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Web site.

 Certain hypertext links in this site may lead to other Web sites, which are not under the control of Welland Valley Feeds Ltd. When you access any of these you will leave the Welland Valley Feeds Web site and Welland Valley Feeds Limited has no control over and will accept no responsibility or liability for the material on any Web site.

 Whilst we try and ensure that all prices on our website are accurate, errors may occur.  If we discover an error in the price of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled.  If you cancel and you have already paid for the goods you will receive a full refund.

 All orders must be paid for in full at the time of placing the order and not the time of despatch. You will be notified of any goods that are not in stock and offered an alternative item where applicable. We could also offer to make a special order on your behalf from our suppliers (this will be subject to availability at our suppliers) or we will refund your money in full if you do not wish to have an alternative item or place a special order or if the item is no longer available.

Whilst every effort has been made to provide accurate stock availability there may be instances where an item becomes unavailable and Welland Valley Feeds Ltd may cancel and refund your purchase if an alternative cannot be sourced.

 Welland Valley Feeds Ltd reserves the right to restrict the number of items available for sale to any individual customer.

 You will receive a confirmation email for all orders placed.  We normally aim to process the majority of orders within 2-5 working days, however this may vary and is not guaranteed.

Returns Policy

This returns policy is applicable to Click & Collect purchases made online and may vary to our in store returns policy. 

RETURN OF UNWANTED ITEMS

Contact Welland Valley Feeds within 14 days after the day of delivery to return or exchange any unused items in their original packaging. Please note that it is your responsibility to ensure that the items are returned to us in a saleable condition. Once opened and or used, products cannot be returned to us unless they are damaged or faulty. In addition, products of a personal nature cannot be returned for hygiene reasons. We will refund the cost of the products upon receipt of the returned items. If you wish to exchange any items, you will be required to make collection from the store.

 

RETURN OF DAMAGED GOODS

Contact Welland Valley Feeds within 14 days after the day of receipt to return or exchange (subject to availability) any damaged or faulty goods. We will refund the cost of the products upon receipt of the returned items should you not require a replacement.  

 

 HOW TO RETURN AN ITEM:

Simply contact us by email or telephone 01858 461 463 and we will inform you of the method for return of the goods.

 

The return address is:

Customer Returns

Welland Valley Feeds Ltd

Rockingham Rd

Market Harborough

LE16 7QE

 Once notified, all items should be received at Welland Valley Feeds Ltd within 30 days from the date of delivery. You will be required to cover the cost of returning your items. Items should be returned via a recorded delivery service as we cannot accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

 

Privacy Policy

Your privacy is important to us. It is Welland Valley Feeds Ltd's policy to respect your privacy regarding any information we may collect from you across our website, http://www.wellandvalleyfeeds.co.uk, and other sites we own and operate.

 We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

 We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

 We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

 Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

 You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

 Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

 

Cookies Policy

This is the Cookie Policy for Welland Valley Feeds, accessible from www.wellandvalleyfeeds.co.uk

 

What Are Cookies

 As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

 

For more general information on cookies see the Wikipedia article on HTTP Cookies.

 

How We Use Cookies

 We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Disabling Cookies

 You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

 

The Cookies We Set

 Account related cookies

 If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

 

Login related cookies

 We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

 

Email newsletters related cookies

 This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

 

 Orders processing related cookies

 This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

 

Surveys related cookies

 From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

 

Forms related cookies

 When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 

Site preferences cookies

 In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

 

Third Party Cookies

 In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

 This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

 For more information on Google Analytics cookies, see the official Google Analytics page.

 Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

 From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

 As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

 The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

 For more information on Google AdSense see the official Google AdSense privacy FAQ.

 We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

 Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

 We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

 More Information

 Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

 However if you are still looking for more information then you can contact us through our website contact page.